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Local News

Sheffield Council’s ancient 1990s computer system could be stopping people finding new homes


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Tenants could face problems paying their rent and getting rehoused unless a 22-year-old computer system at Sheffield Council is replaced.

A core system used by the housing and neighbourhoods service needs urgently replacing at a cost of £9.3m.

Officer James Ford said other councils had upgraded their systems at least once in the last 20 years.

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In a report, he says: “The system, first implemented in 1999, has been declared end of life by the current supplier and we have no choice but replace this soon.

“We have identified several other systems that have grown up around or have been purchased to complement this system over the years and we now have fragile collection of systems that without costly and temporary rewiring become defunct.

“This means we cannot just replace the system like for like, in fact our modelling suggests it would be more complicated, costly and in the longer-term unsustainable to do so.”

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The council says customer data is fragmented across more than 20 systems.

A new, improved network would save money and make it easier for both customers and staff to use.

A modern self-service system would allow tenants to check rent online and report issues, freeing up time for staff to deal with more complex enquiries.

The council would be able to send text message reminders about appointments and rent balance alerts and teams could work with customers on estates without having to wait to return to the office.

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Written by: Rother Radio News

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