play_arrow

keyboard_arrow_right

skip_previous play_arrow skip_next
00:00 00:00
chevron_left
volume_up
chevron_left
  • cover play_arrow

    Rother Radio (128k) Love Local, Love Music!

  • cover play_arrow

    Rother Radio (64K) Love Local, Love Music!

  • cover play_arrow

    Hit Music Radio (128K) More Music Variety!

  • cover play_arrow

    Hit Music Radio (64K) The Best Variety of Hits!

Local News

Sheffield Council’s ancient 1990s computer system could be stopping people finding new homes

today14/10/2021

Background
share close

Tenants could face problems paying their rent and getting rehoused unless a 22-year-old computer system at Sheffield Council is replaced.

A core system used by the housing and neighbourhoods service needs urgently replacing at a cost of £9.3m.

Officer James Ford said other councils had upgraded their systems at least once in the last 20 years.

Go to our dedicated homepage for more news from Sheffield

In a report, he says: “The system, first implemented in 1999, has been declared end of life by the current supplier and we have no choice but replace this soon.

“We have identified several other systems that have grown up around or have been purchased to complement this system over the years and we now have fragile collection of systems that without costly and temporary rewiring become defunct.

“This means we cannot just replace the system like for like, in fact our modelling suggests it would be more complicated, costly and in the longer-term unsustainable to do so.”

Sign up to our breaking news Facebook group

We’re first for breaking news in Yorkshire – and now we have a Facebook group where you can keep up to date.

Join Breaking News and Incidents in Yorkshire to get the latest breaking news and post there if you see an incident you think is worth us covering

The council says customer data is fragmented across more than 20 systems.

A new, improved network would save money and make it easier for both customers and staff to use.

A modern self-service system would allow tenants to check rent online and report issues, freeing up time for staff to deal with more complex enquiries.

The council would be able to send text message reminders about appointments and rent balance alerts and teams could work with customers on estates without having to wait to return to the office.

To get the latest email updates from Yorkshire Live, click here.

Written by: Rother Radio News


Previous post

UK News

Appeal after viral video shows two men dressed as police officers trying to enter London home

Scotland Yard are investigating after a viral video appeared to show two men impersonating police officers to try and enter a home in east London.Responding to the clip on Thursday, the Metropolitan Police issued a statement saying they are aware of the footage "circulating on social media filmed in east London appearing to show two men impersonating police officers". In the video, filmed by what seems to be one of […]

today14/10/2021