play_arrow

keyboard_arrow_right

skip_previous play_arrow skip_next
00:00 00:00
chevron_left
volume_up
chevron_left
  • cover play_arrow

    Rother Radio (128k) Love Local, Love Music!

  • cover play_arrow

    Rother Radio (64K) Love Local, Love Music!

  • cover play_arrow

    Hit Music Radio (128K) More Music Variety!

  • cover play_arrow

    Hit Music Radio (64K) The Best Variety of Hits!

UK News

‘Jobsworth’: Woman misses flight after NHS app crashes – despite ‘ticking all the boxes’

today13/10/2021

Background
share close

The NHS app and website experienced an outage on Wednesday afternoon, with users unable to access their digital COVID vaccine passes, NHS Digital said.

One traveller told Sky News she had missed her flight to France as a result of the app crashing.

An NHS COVID Pass shows proof of a coronavirus vaccination as well as test results.

NHS Digital confirmed the service had been “temporarily unavailable between 11.45am and 3.15pm”.

‘Potent’ variant-beating antibody discovered – COVID news

But some panicked NHS app users with imminent travel plans were forced to pay for new flights after being unable to board without proof of vaccination.

Caroline Frost, a journalist and broadcaster, told Sky News she had a choice of paying £420 for an express PCR test and a flight later this evening or £80 to fly out tomorrow.

She was due to fly from Heathrow to Nice on business but has now rebooked to leave on Thursday.

“I had all this previous documentation, but there was nothing they could do,” she said.

“There is proof I have been through this many times, I have ticked all the boxes, I don’t have COVID, I have a double vaccination test in my hand, I just don’t have the app.

Caroline Frost returned home after being unable to board her flight
Image: Caroline Frost returned home after being unable to board her flight

“It was a jobsworth moment. She said I sympathise, but there is nothing I can do. She phoned her superior, there was nothing he could do. There we were.

“It was immensely frustrating, and it felt like such a waste of money. And of course, when the app is up and running I am the same person, I’m going to be in the same condition of vaccinated eligibility to travel.”

An NHS Digital spokesperson said: “The NHS COVID Pass service was temporarily unavailable between 11:45 and 15:15 today as a result of a technical issue with a global service provider that affected many different organisations.

“Following an urgent investigation, this has been fixed and COVID Passes are available both via the NHS App and online.”

People travelling abroad or attending events and venues in England may be asked for proof of their COVID-19 status, which is why instant access to the COVID Pass is important.

Callum, from Liverpool, who is currently on holiday in Naples told Sky News he had been unable to visit a number of museums he had prebooked as he could not prove his vaccination status.

He said: “We found upon arrival we couldn’t access the app and gain entry to the museums.

“This lasted from about 12 – 5.

“We could only gain access to the app once we arrived back at the Airbnb so there was not much else we could do in the meantime.”

Earlier this month, Scotland’s newly launched vaccine passport app was also hit by technical problems, meaning people are unable to register their details on it.

People attending large events and nightclubs in Scotland now need to show proof using the app that they have had two doses of vaccine before they are allowed in, but just hours after the app’s launch, social media users said they were unable to register on it.

Please use Chrome browser for a more accessible video player

PM refuses to rule out vaccine passports

Last month, Boris Johnson said the government wants to avoid the introduction of COVID vaccine passports in England “if we possibly can”, but added they would be an option to be kept “in reserve”.

 Sky News

© Sky News 2021

Written by: Rother Radio News


Previous post

UK News

Friends of Stephen Port’s first victim claim police made assumptions because he was a sex worker

Police wrongly assumed the first victim of serial killer Stephen Port overdosed because he was a sex worker, his friends have told an inquest into his death.China Dunning, who was friends with Anthony Walgate, told the court they had discussed the drug GHB in the past and Mr Walgate would never have risked taking it. The 23-year-old fashion student was found dead in Barking, east London on 19 June 2014 […]

today13/10/2021


Similar posts

UK News

Terror suspect accused of killing MP is son of former top aide to Somali PM

The terror suspect arrested following the killing of Conservative MP Sir David Amess is the son of a former senior Somali government official, Sky News understands.Ali Harbi Ali's father, Harbi Ali Kullane, declined to comment when asked by Sky News about his son, a 25-year-old British national, in an exchange […]

today17/10/2021