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Local News

Tesco speaks out over Rotherham store checking every customer’s receipt as they leave

today12/10/2021

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Tesco have confirmed that they are receipt-checking all customers at their Rotherham store.

The supermarket giant had previously posted a typed notice in their Drummond Street Extra store informing customers that, from today (October 12), they would be subject to receipt checks to prevent theft.

The notice said that the measure, which is being supported by neighbourhood teams from South Yorkshire Police, is in response to incidents of “anti-social behaviour and theft”.

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“We’re continually looking for ways to make your shopping trip as simple, safe and pleasant as can be”, the notice reads.

It continues: “Unfortunately, the time we want to spend serving customers, getting the products you want on the shelves and ensuring we’re doing our best for you is instead being spent dealing with lots of types antisocial behaviour and theft, which we know can make your shopping trip unpleasant or even make you feel unsafe.

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“Our colleagues in another town centre store very similar to Rotherham have already trialled receipt checking and the customer feedback has been overwhelmingly positive.”

But customers have accused the store of “treating them like thieves” with some people even saying that they will now be boycotting the retail giant.

One person said: “I don’t think I’d be shopping here. I don’t like being treated like a potential shoplifter.

“If they have such a problem they should employ more staff, not treat their customers with such rudeness.”

Another said: “So Tesco now assume that all customers are thieves? I haven’t shopped there for a while. Needless to say, I wouldn’t bother going back.”



This notice appeared in the Drummond Street Tesco branch in Rotherham

But Tesco have now told YorkshireLive that the measure is temporary and they have apologised to customers for any inconvenience.

A spokesperson said: “We’re currently asking customers shopping at our Rotherham Extra Store to show their receipt to colleagues as they leave the store after some recent incidents of theft.

“We’re sorry for any inconvenience caused.”

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The measure, which is for now just in place at the Rotherham Extra store and not part of a wider Tesco policy, will require that all customers show a valid receipt as they leave the store.

It is not clear what customers will be expected to do if they have not purchased anything.

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Written by: Rother Radio News


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today12/10/2021