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Local News

Tesco Rotherham store accused of ‘treating shoppers like thieves’ as customers fume over new receipt policy

today12/10/2021

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A Tesco store, which allegedly has said it will be checking customers’ receipts on the way out, has been accused of treating all its shoppers like thieves.

A Rotherham branch of Tesco is reported to have posted a notice in the store notifying shoppers that staff will be checking all customers’ receipts as they leave.

The notice says the Drummond Street supermarket will begin the policy, designed to discourage shoplifting, today (October 12).

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The policy will make customers feel safer and reduce the time staff spend dealing with thefts and antisocial behaviour, the printed notice says.

It adds customers’ feedback for the policy in other Tesco stores has been ‘overwhelmingly positive’.

But the feedback from YorkshireLive readers has been less positive with some accusing the supermarket of treating its customers like criminals.

Danielle Swift commented: “So Tesco now assume that all customers are thieves? I haven’t shopped there for a while. Needless to say, I wouldn’t bother going back.”



This notice allegedly appeared in the Drummond Street Tesco branch in Rotherham
This notice allegedly appeared in the Drummond Street Tesco branch in Rotherham

Liam Beadle posted: “I don’t think I’d be shopping here. I don’t like being treated like a potential shoplifter.

“If they have such a problem they should employ more staff, not treat their customers with such rudeness.”

Others criticised the increased use of unmanned self-service checkouts.

Caroline Sutcliffe said: “The best thing to do is stop all this self-checkout; it’s so open to abuse.”

Mark Dyson commented: “What’s the chance that this is aimed at the self-service customers? If it is then it serves them right for getting rid of till staff.”

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Sarah Rebecca Fox joked: “Good luck to them searching through my £200-pound shop. Oh well, at least an hour’s overtime for them.”

And some questioned how checking every customer’s receipts would make things safer.

Gareth Rooney said: “How does Joe Random getting his receipt looked at make me safer?”

But some readers mentioned receipt checking was standard practice at other retailers in Britain and abroad.

And some supported the policy.

Elizabeth Ward: “Don’t blame them. Good idea. If you have nothing to hide.”

To get the latest email updates from Yorkshire Live, click here.

Written by: Rother Radio News


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today12/10/2021