skip_previous play_arrow skip_next
00:00 00:00
playlist_play chevron_left
  • cover play_arrow

    Rother Radio (128k) Love Local, Love Music!

  • cover play_arrow

    Rother Radio (64K) Love Local, Love Music!

  • cover play_arrow

    Hit Music Radio (128K) More Music Variety!

  • cover play_arrow

    Hit Music Radio (64K) The Best Variety of Hits!

Business News

Major household energy supplier rapped for Christmas Eve cash grab


share close

E.ON, one of the UK’s largest household energy suppliers, is to compensate customers hit with extra bank charges after a billing blunder.

Ofgem, the industry regulator, said that the company took money from 1.6 million Direct Debit customers earlier than agreed.

It said the majority of those affected were due to have paid their bills in January but E.ON “erroneously took payments” on 24 December – Christmas Eve.

The Ofgem sign outside the electricity and gas industry regulator's office in Millbank, central London. PRESS ASSOCIATION Photo. Picture date: Tuesday October 22, 2013. Photo credit should read: Yui Mok/PA Wire
Image: Ofgem said that in addition to payments to customers, E.ON would also make a contribution to the industry’s redress fund

The move – which was flagged immediately by E.ON – was blamed on a technical fault following a shake-up of internal systems.

The watchdog said that by taking early payments customers may have experienced out of pocket expenses including unexpected overdraft bank charges and difficulty making payments in the run up to Christmas.

The company was said to have made redress and goodwill payments totalling £55,039 to customers who had contacted the supplier to date to say they had suffered losses as a result.

Ofgem said E.ON had committed to continue to pay further legitimate claims and £627,312 to an industry fund “in recognition of its failure to address underlying system and governance weaknesses”.

More from Business

Anna Rossington, the regulator’s director of retail, said: “Ofgem expects suppliers to adhere to the terms of contracts they have with customers, in particular the agreed Direct Debit payment dates.

“This failure is a reminder to suppliers that when making changes to their systems, they need to undertake appropriate checks to avoid any unintended consequences for customers.”

 Sky News

© Sky News 2021

Written by: Rother Radio News

Previous post

UK News

Child rescue alert issued for teen missing for three days

A child rescue alert has been issued for a 14-year-old girl who went missing three days ago in County Louth, Republic of Ireland.Police said in a statement they are concerned about Svetlana Murphy, who was last seen leaving her home in Blackrock at 4pm on 19 April with Nojus Maculevicius, 18, in a silver Hyundai Veloster. Image: Nojus Maculevicius is the last person to be seen with Svetlana The pair […]


Search Rother Radio

About Us

Rother Radio – Love Local, Love Music! → Discover more